Inside sept






New VoIP Switch
Technology Management Center
The Power of Partnership



Employee Spotlight



Mel L. Pfirman Jr.

Mel L Pfirman Jr.

This month, Mel Pfirman was promoted to IT Service Manager. He now is responsible for Break/Fix and Installation services at Geisinger Health System and for expanding our IT service business in Northeastern Pennsylvania. more»



Thomas Berns

Tom Berns joined the ISS Solutions team in 1981 and has earned multiple promotions leading to his current position of a Biomedical Equipment Technician (BMET) Supervisor. In this role, Tom is tasked with overseeing the daily operations of the Biomed Shop at Geisinger Medical Center. more»

Welcome to the September, 2005 Issue of Inside ISS!

As our valued client, we hope you enjoy this quarterly newsletter, designed to keep you tuned in to happenings at ISS Solutions. The short summaries in this message link to full articles on our website,

To update your profile, unsubscribe, or forward this newsletter to a colleague, use the options at the bottom.

ISS Solutions upgrades Contact Center with new VoIP Switch

ISS Solutions announced today it will add a Nortel Voice over Internet Protocol (VoIP) switch as part of a major upgrade to their contact center operations. more»

ISS Solutions partners with Geisinger Health System to open new Technology Management Center

Today, ISS Solutions announced the opening of a new state-of-the-art Technology Management Center in Northeastern Pennsylvania. This new facility is situated on the Wyoming Valley Medical Center campus of ISS Solutions’ parent organization, Geisinger Health System. more»

The Power of Partnership: How our IT Partnership with Ingram Micro Helps You

You’ve probably heard it a thousand times from your IT vendors…”We don’t have the resources to do that” or “We don’t have a technician in your area.” Fortunately, because of ISS Solutions’ partnership with Ingram Micro, you’ll never hear those words from us. more»

From The CEO

Last fiscal year, which concluded on June 30, 2005, ISS Solutions posted a significant improvement in operating performance from the previous few years. We showed improved profitability for the period. This was achieved through: 1) the ongoing hard work and dedication of our employees; 2) the synergy and cost savings realized from putting the people, talent, and assets of ISS and Condor/CHMC together into the new ISS Solutions.

It is important that we run our business responsibly and achieve our profitability goals. This provides a return to our stakeholders, which include Geisinger, our employees, our clients, and the community.

In the June 2005 issue of Inside ISS, I mentioned one way that our employee stakeholders participate in the success of the company – through the ISS QualityPay program. In this issue and the next, you can read about the ways that our client stakeholders benefit from our attention to the bottom line.

Our profitability enables us to invest in our employees, and also the tools our employees need to better serve you. Last fiscal year, we made significant investments in two pieces of core infrastructure that we use to deliver our services to you on a daily basis. We invested in upgraded technology for our contact center, which you can read about in this issue of Inside ISS. We also invested in software to better organize and run our field service organization. We will describe this for you in our next issue. Your comments are always welcome. Email or call me anytime if there is something I can do to have ISS Solutions serve you better.

peter brooks
Peter Brooks
215-752-2221 x112
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