HTM Complete Solutions

Clinical Inventory Management

Clear and accurate visibility of all clinical assets is a regulatory requirement and drives the maintenance and inspection process while providing healthcare organizations with valuable capital asset information.

We deliver a comprehensive inventory management strategy that tracks and reports the status of your healthcare technology, regardless of ownership or service provider.

Planned and Corrective Maintenance

Delivered by healthcare technology experts, onsite support is designed to minimize unplanned clinical equipment downtime, extending its useful life through rigorous inspection and routine preventive maintenance. When repair is necessary, our highly trained technical staff responds promptly to resolve problems quickly and correctly the first time.

Trust ISS Solutions’ HTM Insights. Using your real-time data, our technology specialists help unlock greater value from your clinical asset investments to improve utilization, enhance patient care and reduce operational expense.

Regulatory Compliance

We ensure your healthcare equipment remains compliant throughout its life cycle, assuring your success in delivering quality patient care. We have decades of experience successfully working with state regulatory agencies and applicable accreditation bodies assisting including:

Regulatory

• Department of Health (DOH)
• Federal Drug Administration (FDA)
• Centers for Medicare and Medicaid Services (CMS)

Accreditation

• The Joint Commission (TJC)
• Net Norske Veritas (DNV)
• Accreditation Association for Ambulatory Health Care (AAAHC)
• Association for Accreditation of Ambulatory Surgery Facilities (AAAASF)

Risk Management

Risk-based Maintenance Strategy

ISS Solutions employs a modern, risk-based, strategy to determine the maintenance requirements for all medical equipment. The purpose is to provide an evidence-driven process for assessing and documenting the optimal maintenance requirements to support patient safety and ensure conformance to regulatory requirements and specific manufacturer recommendations.

The initial risk assessment is determined by several key factors including the Severity (equipment function) and Probability (experience), as well as regulatory requirements and manufacturer recommendations. The resulting risk score provides guidance and recommendations to determine inclusion in the PM program, and eligibility for an alternative equipment maintenance program, as well as:

• Risk level
• Inspection protocol
• Inspection interval
• Maintenance scheduling strategy

Hazard/Recall Monitoring and Remediation

Within today’s complex, multivendor service environments managing the inherent risks associated with the use of clinical technology (like the remediation and documentation of hazard and recall notices) is a challenging and often time-consuming task. Having a knowledgeable and experienced partner that can help you address this important responsibility can make all the difference.

ISS Solutions centrally monitors and reviews safety alerts and advisories for issues that could potentially impact our clients’ equipment and their patients’ safety. A corrective repair work orders is automatically generated and dispatched to the service team for discussion with the client and remediation as required.

By leveraging our proactive hazard and recall monitoring and original equipment manufacturer (OEM) management solutions, ISS Solution can help protect your organization from some of these risks to deliver a safer and more reliable patient care experience.

Analytics and Benchmarking

ISS AssetManager, our state-of-the-art enterprise asset management application, enables you to efficiently manage detailed asset information and service history records for all of your clinical equipment throughout its life and supports better, data-driven decisions for your organization. Clients have secure, real-time access to comprehensive program data and reporting through our convenient, web-based portal.

ISS Solutions provides clients with a portfolio of both standardized and customized program performance reports necessary to monitor all key aspects of program health and support successful regulatory and accreditation surveys.

In addition, ISS Solutions is able to monitor and report key program quality indicators for your HTM program including:

• Total Cost of Ownership (TCO) by Asset
• HTM Support Cost Per Device Serviced
• Useful Lifecycle Planning
• Response/Resolution Benchmarking
• Customer Satisfaction

Technology Assessment & Capital Equipment Planning

ISS Solutions provides independent, objective, and data-driven perspectives to help you make sound purchasing decisions, select the best equipment to meet your operational and financial goals, and attain the benefits of standardization across your clinical enterprise.

 Learn more about the benefits of our customized HTM Support Program.