Our Team

Peter Brooks

President & Chief Executive Officer

As President & Chief Executive Officer of ISS Solutions and Paradigm Technology Consulting (PTC), Peter Brooks is responsible for the strategic direction of the businesses as well as continuing their long-standing traditions of innovation and service excellence.

Prior to joining ISS Solutions and PTC’s parent organization, Geisinger, Peter established himself as a successful executive leader in engineering, technology, and biotech companies. As Vice President, Product & Business Development for Physiome Sciences, he led the company through a successful acquisition of a Boston-based drug discovery company. At Bentley Systems, he was the executive in charge of a $35 million manufacturing software business unit. Prior to Bentley, Peter held various marketing and management positions at ANSYS, Inc., where he launched the company’s business efforts directed at simulation and optimization tools for design engineers. Peter started his career as an engineer and entrepreneur, forming a successful consulting and technical software company that was later sold to industry leader ANSYS.

Peter holds a Bachelor of Arts in mathematics, physics, and music from Wesleyan University, a Master of Science in engineering science from Rensselaer Polytechnic Institute, and an MSIA (now a Master of Business Administration) from Carnegie Mellon University. He has participated in executive education programs at Carnegie Mellon Tepper School of Business, Harvard Business School, MIT Sloan School of Management, Stanford Graduate School of Business, and Wharton Business School and has completed graduate-level work at Johns Hopkins Bloomberg School of Public Health.

Peter resides in New Hampshire with his wife, Lulu. He enjoys client travel, hiking and music.

Michael Jones

Chief Financial Officer & VP of SUPPORT SERVICES

In the role of Chief Financial Officer for ISS Solutions and Paradigm Technology Consulting (PTC), Michael Jones has responsibility for all financial planning and analysis, accounting and financial reporting activities for the businesses. These responsibilities include cash flow management, credit, financing, expense control, and inventory control. In addition, Michael is the executive responsible for PTC’s service desk business line.

Michael brings over 20 years of financial and leadership experience to ISS Solutions and PTC. Before his promotion to Chief Financial Officer, Michael served as Corporate Controller and Divisional CFO for Condor Technology Solutions, acquired by ISS Solutions in 2002. Michael was instrumental in restructuring the organization to make it profitable and presentable for sale. He successfully oversaw the divestiture of three key operating segments.

Michael was Controller for Computer Hardware Maintenance Company. He managed the Systems Support Division, which had four operational locations and annual revenues in excess of $55M. Prior to this, Michael was an Accountant for Daniel Ferrari & Company. Michael, a Certified Public Accountant, holds a Bachelor of Science. in accounting and a Master of Business Administration in finance from La Salle University. He has also attended the Wharton School of Business Executive Education program.

Michael resides in Langhorne, Pennsylvania with his wife, Cindy, and their two daughters. Having grown up in Philadelphia, Michael enjoys watching and rooting for all the local professional sports teams. In his spare time, he also enjoys listening to music and reading.

Barbara Maguire

Vice President, HEALTHCARE TECHNOLOGY MANAGEMENT

As Vice President of Healthcare Technology Management, Barbara Maguire directs all aspects of the healthcare technology management line of business’ business development, service delivery, quality, compliance, client loyalty, asset management software platform, supply chain, and central dispatch functions for commercial clients as well as for ISS Solutions’ parent organization, Geisinger. She ensures that all healthcare technology management elements for commercial and Geisinger clients alike are designed and implemented to comply with The Joint Commission procedures and other regulatory and inspection requirements, guidelines and standards. Barbara manages 100% of the clinical devices at Geisinger’s hospitals and community practice and specialty clinics—everything from patient monitoring systems, to sterilizers, to advanced imaging systems and linear accelerators. She also has implemented a medical device cybersecurity program to ensure ISS Solutions’ maintenance practices follow the NIST cybersecurity framework. Her team is charged with assessment, acceptance testing, preventive maintenance, repair, cybersecurity and disposal services for over 100,000+ clinical devices at commercial and Geisinger client sites.

Barbara has over 23 years of experience in biomedical engineering, first as a biomedical technician, then as a clinical engineer, and next as a clinical engineering manager, obtaining positions of increasing responsibility. Prior to joining ISS Solutions, Barbara served as the Director of Biomedical Engineering at New York Presbyterian Hospital. She managed all aspects of the safe use of patient care equipment for this 1100-bed teaching hospital and doubled their outside business to $3 million annually. Barbara also established a biomedical division for a third-party company, winning several government contracts with the Army, the Navy and FEMA.

Barbara holds a Bachelor of Science in electrical engineering from George Washington University, a Master of Science. in biomedical engineering from Rensselaer Polytechnic Institute at Hartford and a Master of Business Administration from Zicklin School of Business at Baruch College / CUNY. She earned a certificate in cybersecurity from Rutgers University Continuing Education. She is a Certified Clinical Engineer and a Certified Healthcare Technology Manager (CHTM)

Barbara has been active in several professional organizations such as the American College of Clinical Engineering (ACCE) and the Association for the Advancement of Medical Instrumentation (AAMI). In October 2016, she represented the ACCE by presenting the clinical engineering perspective at the U.S. Food and Drug Administration’s workshop on the servicing of medical equipment. She is also involved in the Right to Repair movement, advocating for hospitals right to choose who services their medical equipment.

Barbara resides in central New Jersey with her husband, Drew, and their two children. Together they enjoy all types of sports, including pickleball, swimming and biking, as well as travelling to remote places where there is no internet, such as the Grand Canyon and the Galápagos Islands. Barbara also enjoys training and racing in triathlons and has completed the Lake Placid Iron Man. The time spent training for these races provides a great opportunity to reflect and think, and it is during these times that she comes up with her best ideas for life and work!

Jon C. Henbest, CPA.CITP, MCSE, MCDBA, MCSA, DCIE

President of Paradigm Technology Consulting, AN ISS SOLUTIONS BUSINESS

As President of Paradigm Technology Consulting (PTC), Jon leads PTC’s nationwide IT consulting business. Jon’s responsibility spans all aspects of the business, including enterprise resource planning (ERP) consulting, IT support and management, managed print services, network security, and software development and training. He also oversees parent organization ISS Solutions’ internal IT infrastructure, which he modernized with a lower-cost, more secure cloud-based system. Prior to being President, Jon was Vice President of Technical Services.

Prior to joining PTC, Jon worked as a tax accountant for a regional public accounting firm. He then changed his career path to work in the technology consulting group of that accounting firm. Jon went on to join PTC at inception in 1999 with the other founding PTC team members.

Jon has been involved in network design, implementation, and management for over twenty-five years. He has vast experience with various businesses and industries through both his accounting and technical consulting careers. Jon has been involved in all aspects of network planning, implementation, security and maintenance. In addition to being a Microsoft Certified Systems Engineer, Microsoft Certified Database Administrator, and a DataCore Certified Implementation Engineer, Jon has extensive experience with multi-site Citrix deployments, both domestic and international. Jon has worked with numerous clients to evaluate and migrate to virtualization platforms, public and private cloud solutions, as well as Microsoft Azure and Microsoft 365.

Jon holds a BS in Accounting from New York University and is a Certified Public Accountant in the State of New Jersey. He is a member of the New Jersey Society of CPAs and the American Institute of CPAs. Outside of work, Jon is active in his church, where he has also held leadership positions and he volunteers with Boy Scouts of America.

Tony Faralli

Vice President, Call Center Operations & Director of Human Resources

As Vice President of Call Center Operations & Director of Human Resources, Tony is responsible for human resources operations and all service desk activities in support of clients. He has spent his career working in a variety of operations and human resources positions.

Tony has been managing customer call centers since 1994. He held the position of Operations Manager for the northeast customer care center for GE Financial Assurance from 1994 to 1997. From 1997 to 1999, he was Vice President of Office Operations for Rapidforms/New England Business Services. He also was Vice President of Customer Care, Special Orders and Projects for Interline Brands, a $1.2 billion marketer and distributor of maintenance, repair, and operations products for ten years. In this role, Tony led the due diligence, acquisition integration, and human capital development of eight acquired companies with combined revenues of more than $800 million. His responsibilities also included the management of three large, multi-brand customer care operations centers across the United States.

Tony has previously served as Director of Human Resources for Paris Business Products, a paper converter and manufacturer of business products. In this role, he worked with the management team to develop an operating culture that would attract, retain, and motivate associates by developing policies and procedures to enhance employee engagement.

Tony holds a master’s degree in organizational dynamics from the University of Pennsylvania, where he graduated with honors. He also holds a Bachelor of Arts in business administration from Temple University. In addition, he has attained the Senior Professional in Human Resources designation from the Human Resources Certification Institute.

Tony and his family reside in Southern NJ. He enjoys reading, traveling, playing golf and spending time at the Jersey Shore.