Thomas Health System – Clinical Technology Case Study

Thomas Health System Meets Increased Clinical Engineering Needs through ISS Solutions

Company: Thomas Health System
Headquarters: South Charleston, WV
Business: A healthcare organization serving West Virginia’s Kanawha Valley with advanced technology and a comforting touch.

Overview

Challenge: Find a flexible clinical engineering services provider that could tailor services to fit a changing organization.

Solution: : Collaborate with ISS Solutions to meet the dynamic needs of Thomas’ newly expanded health system.

Benefits:

• Accommodated changing needs of a growing system
• Provide quality diagnostic imaging support
• Connected with Geisinger Health System
• Put patient care first

It can be difficult to decide how to handle increased and new clinical engineering needs after a healthcare organization grows and changes.

In 2007, Thomas Memorial Hospital and St. Francis Hospital, both care providers in South Charleston, West Virginia, joined forces to create Thomas Health System, greatly increasing the scope of their clinical engineering service needs.

Despite the fact that ISS Solutions was already providing clinical engineering services to one of the hospitals prior to the merger, the Thomas team nonetheless had to re-evaluate the clinical engineering needs of their newly-formed health system. Thomas Health System Chief Operations Officer Dan Lauffer said, “Initially, when the merger came together, we had two separate clinical engineering vendors, and we weren’t comfortable with making a decision. However, our working relationship with ISS Solutions and their technicians, and the work that they did at Thomas Memorial Hospital, made the St. Francis Hospital staff also feel very comfortable.”