Wayne Memorial Hospital – Clinical Technology Case Study

Wayne Memorial Hospital Improves Imaging Equipment Support Through ISS Solutions Collaboration

Company: Wayne Memorial Hospital
Headquarters: Honesdale, PA
Business: A nonprofit hospital with over 30 inpatient and outpatient specialties serving community members in Northeastern Pennsylvania and Sullivan County, New York

Overview

Challenge: Decrease escalating service costs for imaging equipment without reducing service quality or team cohesion.

Solution: Collaborate with ISS Solutions, a technology lifecycle management organization with experience in delivering imaging equipment service at a cost advantage.

Benefits:

• Reduced costs without sacrificing service quality
• Integrated team through shared values
• Customized program to meet specific needs

Wayne Memorial Hospital may have humble beginnings, but it’s not just any community hospital. What started as a private residence caring for 55 World War I veterans in 1920 has emerged into a nonprofit healthcare setting, serving community members from three counties within Pennsylvania and New York. With 98 acute care and 14 rehabilitation beds and over 30 inpatient and outpatient specialties, Wayne Memorial Hospital is indispensable to residents of its three-county service area. So when Wayne Memorial Hospital realized its service costs were going through the roof, management knew they needed to make changes.

Specifically, service costs had become the number one expense in radiology. Employees found that an inordinate amount of their time was spent managing costs and juggling contracts for Original Equipment Manufacturers (OEMs). “We decided to take it on as a project and see if there were opportunities out there for us to find a better partner and allow each individual organization enough freedom to tailor a program around what our specific needs might be,” said Rob Brzuchalski, Imaging Services Manager for Wayne Memorial Hospital. He is responsible for day-to-day operations in the hospital’s radiology department as well as regulatory compliance and contractual obligations. He explained that the hospital started a RFP process in the fall of 2011 to control the cost of servicing its imaging equipment. In December of that year, Wayne Memorial Hospital contracted with ISS Solutions, a Pennsylvania-headquartered clinical technology lifecycle management organization, as its partner for the delivery of imaging equipment services. ISS Solutions’ ability to customize its service offerings, combined with the values the organization holds and its focus on driving down total cost of ownership, made for the perfect business partner with Wayne Memorial Hospital.