Davis Health System – Clinical Technology Case Study

Davis Health System Meets Increased Clinical Engineering Needs through ISS Solutions

Company: Davis Health System
Headquarters: Elkins, West Virginia
Business: Healthcare system serving approximately 85,000 patients throughout five Central West Virginia counties.

Overview

Challenge: Transition in-house clinical engineering services to a quality outsourced program.

Solution: Collaborate with ISS Solutions, a service provider owned by a nationallyrespected healthcare organization, resulting in significant cost reduction and increased focus on patient safety and regulatory compliance.

Benefits:

• Enhanced service excellence
• Provided access to Geisinger Health System thought leadership
• Increased regulatory compliance
• Decreased overall cost of clinical engineering program

It takes a special clinical engineering provider to understand the needs of the healthcare systems that they serve.

At Davis Health System, whose motto is “Where Your Care Counts”, nearly 1,000 healthcare professionals deliver patientfriendly, quality healthcare around the clock, treating people suffering with everything from broken bones and minor infections to cancer and heart failure. The ability to provide these patients with the highest possible level of care depends not only on Davis Health System’s physicians and nurses, but also on ISS Solutions’ clinical engineering technicians, who service and maintain all patient care devices.

ISS Solutions has a unique perspective as it is owned by a healthcare system. Clinical engineering technicians at ISS Solutions are part of a network that values patient care, which makes the ISS Solutions clinical engineering program about personalized healthcare processes and technology, not just equipment maintenance. Mark Doak is the Chief Executive Officer of Davis Health System, and he went to ISS Solutions in search of qualified clinical engineering technicians. “ISS Solutions is a good fit because they’re owned by a not-for-profit healthcare system,” says Mr. Doak, “and that’s consistent with our not-for-profit mission. ISS Solutions cares about taking care of the patient.”