Wayne Memorial Hospital Improves Client Support through ISS Solutions Collaboration
Wayne Memorial Hospital may have humble beginnings, but it’s not just any community hospital. What started as a private residence caring for 55 World War I veterans in 1920 has emerged into a nonprofit healthcare setting serving community members from three counties within Pennsylvania and New York. With 98 acute-care and 14 rehabilitation beds and over 30 inpatient and outpatient specialties, Wayne Memorial Hospital is indispensable to residents of its three county service area. So when Wayne Memorial Hospital realized its service costs were going through the roof, management knew they needed to make changes.
Specifically, service costs had become the number-one expense in radiology. Employees found that an inordinate amount of their time was spent managing costs and juggling contracts for Original Equipment Manufacturers (OEMs). “We decided to take it on as a project and see if there were opportunities out there for us to find a better partner and allow each individual organization enough freedom to tailor a program around what our specific needs might be,” said Rob Brzuchalski, Imaging Services Manager for Wayne Memorial Hospital, who is responsible for day-to-day operations in the hospital’s radiology department as well as regulatory compliance and contractual
obligations. He explained the hospital started an RFP process in the Fall of 2011 to control the cost of servicing its imaging equipment. In December of that year, Wayne Memorial Hospital contracted with ISS Solutions, a Pennsylvania-headquartered clinical technology lifecycle management organization, as its partner for the delivery of imaging equipment services. ISS Solutions’ ability to customize its service offerings, combined with the values the organization holds and its focus on driving down total cost of ownership, made for the perfect business partner with Wayne Memorial Hospital.
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