OKI Data Australia improves support with ISS Solutions and Ivanti Service Manager

 

OKI Data is a global printing solution business operating in 120 countries worldwide. Their portfolio of award winning products, solutions and total managed print services assists organizations of all sizes and budgets. OKI Data leads the way in innovation and has built a reputation for unparalleled customer support. A few years ago, the printing giant’s Australian business affiliate, OKI Data Australia, wanted to enable innovation in its service desk operation. It was vital to partner with an organization with the reputation of providing excellent customer service at reduced costs.

 

Ivanti Service Manager Improved Incident Tracking and Reporting

When OKI Data Australia’s management team contracted ISS Solutions to handle level-one through level-three service desk requests, they were impressed by the benefits of the ITSM tools that ISS Solutions introduced to their organization. The Ivanti Service Manager system is an enterprise-scale service management platform providing ITIL certified processes, dashboard monitoring, and live reporting. ISS Solutions and OKI Data Australia’s teams collaborated to leverage the platform’s ability to easily customize the support processes, including the content and frequency of key reports.

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