ISS Solutions Announces Executive Appointment in IT Managed Services
Langhorne, PA, November 21, 2011—ISS Solutions, a leading technology lifecycle management provider, announced today the hiring of Ron Bassett as Director of Business Development, IT Managed Services. In this role, Mr. Bassett is responsible for numerous aspects of ISS Solutions’ IT Managed Services programs, including strategy development, partnership engagement, client acquisition and customer satisfaction.
Mr. Bassett has over 30 years of customer service leadership experience in IT Managed Services, most recently as an executive consultant to ISS Solutions, and prior to that Director of Customer Satisfaction & Services, North America, for OKI Data Americas and General Manager of Customer Service for Sony’s Business and Professional Group. Mr. Bassett’s significant contributions at OKI Data Americas include improving overall customer satisfaction levels to be consistently above 90%, which in turn increased product sales, while maintaining a consistent level of operating expenses and growing the business by 30%. At Sony, his noteworthy accomplishments include greatly improving both elapsed depot repair time and in-field response time through implementing innovative process changes. At both companies, Mr. Bassett led the initial teams that developed and deployed successful IT Managed Services programs.
ISS Solutions Vice President of Information Technology Ed Butler commented, “I am pleased that Ron Bassett has joined ISS Solutions to help us expand our IT Managed Services business. Ron’s extensive experience in the industry coupled with his personable style will help us to continue to tackle complex client projects while delivering high quality services.”
About ISS Solutions
ISS Solutions, a Geisinger Health System company headquartered in Langhorne, Pennsylvania, provides specialized technology lifecycle management solutions to healthcare, government, education, and commercial clients throughout the United States. For 40 years, their experts have helped organizations maximize performance through timely, accurate and cost-effective clinical engineering and information technology support services that increase productivity and ensure regulatory compliance. Their extensive service offering is customizable and can be applied selectively or as part of a single-source managed services program. For more information, visit www.ISSsolutions.com.