Case Study: Thomas Health System, South Charleston, WV
ISS Solutions and Thomas Health System's collaborative clinical engineering relationship is the focus of a new clinical engineering case study. The case study focuses on how ISS Solutions provided excellent CE services to the South Charleston, West Virginia healthcare organization during their recent expansion.
The case study details how ISS Solutions' qualified employees accommodated changes in their service, making both a merger and a $70 million expansion project much easier for Thomas. ISS Solutions also contributed to Thomas' culture of care and connected them with Geisinger Health System, a nationally-acclaimed health system based in Danville, Pennsylvania. Additionally, ISS Solutions made Thomas Health System's diagnostic imaging department feel comfortable by providing excellent preventive maintenance. ISS Solutions kept imaging equipment uptime within the 98.5% - 99% range, as well as providing immediate assistance if the equipment ever faltered. “Entrusting ISS Solutions was a leap of faith for me,” said Brian Lilly, Director of Medical Imaging, Emergency Preparedness, and the Vascular Lab at Thomas Health System. “Now I believe switching vendors was a good move for the system as a whole. I’ve been very pleased that they have maintained our high level of service.”
To read more about Thomas Health System and ISS Solutions' mutually-beneficial relationship, check out the case study here.