ISS Insights: Fall 2010 newletter
As a large-scale, global company, the Worldwide Manufacturer of Food Products has large-scale, global IT needs. With thousands of servers, computers, network devices, and add-on components to purchase, run, fix, and maintain, the Worldwide Manufacturer of Food Products needed consistency and reliability at a good price.
The Worldwide Manufacturer of Food Products has met their complex IT needs through the ISS Solutions-GlobalServe collaboration for over three years. ISS Solutions and GlobalServe collaborate to provide IT product purchasing and service on both global and local levels.
- GlobalServe’s unique software system allows the Worldwide Manufacturer of Food Products to keep track of supply chain and service management consistently throughout the world.
- ISS Solutions provides the people, products, and services within the United States.
It is this customer-focused initiative that keeps the Worldwide Manufacturer of Food Products satisfied. GlobalServe, Inc. Chief Executive Officer Jamal Khan says, “The ISS Solutions-GlobalServe Collaboration offering provides a unique model for global product procurement. We have developed a global catalogue that allows the customer to define, implement, and enforce standards in multiple geographies, while still using local in-country suppliers to fulfill and manage orders.” Therefore, the Worldwide Manufacturer of Food Products has the consistency that they desire tailored to their global business needs.
Keeping IT equipment in working order within the United States and managing global purchasing are important to making business successful, but the Worldwide Manufacturer of Food Products wanted a reasonable price for quality service. That’s why working with the ISS Solutions-GlobalServe Collaboration benefited them service-wise as well as financially. The business achieved 99% of Service Level Agreement requirements while saving 15% on costs. “Through the ISS Solutions-GlobalServe Collaboration, the customer clearly has realized significant cost savings,” Mr. Khan says.
Mr. Khan highlights the main three benefits from the ISS-GlobalServe Collaboration as “consistency in service, cost savings, and peace of mind.” With ISS Solutions and GlobalServe, the Worldwide Manufacturer of Food Products can focus on their core business, knowing that their IT needs are met.