Client Profile: Good Shepherd Rehabilitation Network

Good Shepherd Rehabilitation Network Entrusts ISS Solutions with Clinical Equipment Maintenance

Good Shepherd Rehabilitation Network Vice President of Facilities Management, Clifford R. Trumbo, hired ISS Solutions in 1992 to manage and perform clinical equipment inspection and repairs. Mr. Trumbo says, “The program that ISS Solutions offers—the service, the documentation, and the cost—is very good.”

Good Shepherd Rehabilitation Network provides a continuum of patient care from acute care discharge to return to home and work. With specialized programs for stroke, brain injury, spinal cord injury, orthopedics, pediatrics, and amputation, Good Shepherd Rehabilitation Network provides care at 35 facilities across eastern Pennsylvania.

Founded by the Reverend John Raker in 1807 and grounded in a tradition of charity and care, the Good Shepherd Rehabilitation Network is a nationally-recognized leader in rehabilitation. The Good Shepherd Rehabilitation Network, now a $104 million operation, provides the latest assistive and rehabilitation technologies.

Why has Good Shepherd Rehabilitation Network entrusted ISS Solutions with their equipment program for the past 18 years? According to Good Shepherd Rehabilitation Network Director of Materials Management Randy Stubits, “ISS Solutions has taken ownership of the program. They take care of inventory, inspections, maintenance, and repairs. ISS Solutions keeps documentation ready for us and helps keep us compliant for regulatory agency inspections.”

Good Shepherd provides custom wheelchair adaptationsGood Shepherd provides custom adaptations to wheelchairs and seating based on individual patient needs.

ISS Solutions has regular technicians assigned who integrate with Good Shepherd employees, so Good Shepherd Rehabilitation Network’s staff knows who to trust with their equipment service needs. In turn, the ISS Solutions technicians know the equipment and buildings as their own and enjoy being part of the Good Shepherd team.

Good Shepherd Rehabilitation Network’s maintenance system generates equipment repair work orders, and ISS AssetManager provides preventive maintenance work orders. This teamwork increases efficiency, allowing the ISS Solutions technician to begin work immediately upon arrival each day.

“One of our biggest challenges,” says Mr. Stubits, “is finding equipment that has been moved without our knowledge.” Good Shepherd Rehabilitation Network has 20 outpatient clinics spread over eastern Pennsylvania, one inpatient rehabilitation hospital, two long-term care facilities, and one long-term acute care hospital (LTACH). ISS Solutions’ technicians and Good Shepherd staff work together to locate each piece of equipment for proper inspection. Clearly ISS Solutions employees have integrated into Good Shepherd Rehabilitation Network, and this strong collaboration benefits both organizations.

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