ISS Insights: Fall 2009 Newsletter

Feature article: Muhlenberg College Provides Extensive IT Support to Students and Staff Our fall newsletter, ISS Insights: Volume 3, Issue 1, has been released. Feature article: Muhlenberg College Provides Extensive IT Support to Students and Staff.

Muhlenberg College, a private liberal arts college in Allentown, Pennsylvania, is dedicated to providing students with all the tools they need to obtain a first-rate education. As today’s students do the majority of assignments on their computers, Muhlenberg College has identified Information Technology support as critical for learning.

Doyle Smith,  Muhlenberg Operations ManagerMuhlenberg Operations Manager Doyle Smith maintains daily operations in the server room and implements desktop technology for college staff.

Muhlenberg College provides extensive technological support to students and staff by working with ISS Solutions. An on-site ISS Solutions technician routinely repairs student computers. ISS Solutions also provides Muhlenberg College with server repair within four hours, assistance in the purchase of hardware, implementation of new operating systems, rollout of personal computers, and IT staffing to fill in for employees on leave.

Muhlenberg College Director of the Office of Information Technology Harry Miller says, “Muhlenberg for years was known as the ‘Caring College’ because of the relationship between faculty, staff, and students.” Muhlenberg College and ISS Solutions have collaborated to develop methodologies that enable them to network and service almost any model of personal computer a student might bring to school. “Today, students arrive, plug their computers in, complete their configuration, and are ready to study.”

Mr. Miller adds, “Parents value that they don’t need to drive to campus over the weekend to fix their son’s or daughter’s computer.” Muhlenberg College’s on-site ISS Solutions technician can be counted on to assist students when data disappears or a screen goes blank. Mr. Miller says, “He exhibits flexibility, good communication skills, good interpersonal skills, and a willingness to serve the campus.”

Muhlenberg College selected ISS Solutions because of their quality of service and value. Mr. Miller says, “ISS Solutions is competitive and we are happy with the service.” ISS Solutions has supported Muhlenberg College for over ten years.

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