Langhorne, PA, December 3, 2008—Ingram Micro Inc. (NYSE: IM), the world’s largest technology distributor, nominated ISS Solutions for its 2008 U.S. Partnership Award after the company maintained a 4.8 customer satisfaction rating. Ingram Micro’s five-star rating system measures the service quality Ingram Micro Service Network (IMSN) customers receive. The IMSN refers customers to hundreds of U.S.-based service providers for IT service.
Ingram Micro’s Manager of Services, Brian Weaver says “Throughout 2008, ISS Solutions performed exceptionally in all areas we measured, including lead and service volume, usage of the network to refer and accept service work, and customer satisfaction.”
Weaver explained that Ingram Micro purposefully sets the bar high for service providers with regard to customer satisfaction. To be a service partner in the network, providers must score over 4.5 out of a possible 5.0. As ISS Solutions exceeded this measure, we know that customers are extremely happy with the work they have provided. Our telephone questionnaire measures whether work was completed satisfactorily, whether expectations were met, as well as the courteousness and professionalism of the technician.
Weaver also pointed out that ISS Solutions does an excellent job of referring clients to the IMSN when they need service outside their geography or main offerings.
ISS Solutions CEO Peter Brooks said “I am pleased that ISS Solutions has been recognized as an outstanding service provider and nominated for the Ingram Micro Partnership Award. We work very hard to listen to our customers’ needs and to find cost-effective solutions for them.”
About ISS Solutions
ISS Solutions, a Geisinger company, provides specialized technology lifecycle management solutions to healthcare and commercial organizations in the mid-Atlantic region. For more than 30 years, their experts have helped organizations maximize performance through timely, accurate and cost-effective clinical engineering and information technology support services that increase productivity and ensure regulatory compliance. Their extensive service offering is customizable and can be applied selectively or as part of a single-source managed services program.
About Ingram Micro, Inc.
As a vital link in the technology value chain, Ingram Micro creates sales and profitability opportunities for vendors and resellers through unique marketing programs, outsourced logistics services, technical support, financial services, and product aggregation and distribution. The company serves 150 countries and is the only broad-based global IT distributor with operations in Asia.