ISS Solutions Awarded Multi-Year Help Desk Services Agreement with Sodexho Inc.
Langhorne, PA, April 5, 2006— ISS Solutions, a leading provider of specialized information technology lifecycle management services, announced today that they have entered into a multi-year Help Desk contract with food and facilities management leader, Sodexho Inc. The new agreement entrusts ISS Solutions with the Help Desk support of more than 6,000 Sodexho locations across a multitude of industries including healthcare, education, and government.
The Wood Company, acquired by Sodexho in 2001, originally partnered with ISS Solutions for Help Desk services in 1998. There were an original team of 3 dedicated ISS Solutions Help Desk analysts supporting 28 software applications. With this new agreement, the scope of support grows to include 10 dedicated analysts servicing 61 hardware and software products. It is estimated that ISS Solutions will handle 60,000 Sodexho calls yearly under the new contract.
Bruce Link, VP IS&T Customer Service for Sodexho, stated “This contract is a move to ‘Rightsource’ our Help Desk operations. ISS will handle the level 1 calls allowing the Sodexho Help Desk team to concentrate on handling key proprietary software calls.”
Peter Brooks, CEO of ISS Solutions, commented “Sodexho is a world-class organization and our goal is to provide world-class Help Desk support. This new agreement will help Sodexho resolve their level 1 IT issues more efficiently so they can continue to focus on growing their core business.”
ISS Solutions offers Help Desk services as part of their ongoing mission to provide exceptional technology lifecycle management. In addition to Help Desk support, ISS Solutions offers network infrastructure design and support, network security systems, technology acquisition, and asset management services.
About ISS Solutions
ISS Solutions, a Geisinger company, provides specialized technology lifecycle management solutions to healthcare and commercial organizations in the mid-Atlantic region. For more than 30 years, their experts have helped organizations maximize performance through timely, accurate and cost-effective information technology support services that increase productivity and ensure regulatory compliance. Their extensive service offering is customizable and can be applied selectively or as part of a single-source managed services program. For more information, visit www.ISSsolutions.com or contact call ISS Solutions at 215-752-2221.
About Sodexho Inc.
Sodexho Inc. (www.sodexhoUSA.com) is the leading provider of food and facilities management in the U.S., Canada and Mexico, with $6.3 billion in annual revenue and 120,000+ employees. Sodexho Inc. offers innovative outsourcing solutions in food service, housekeeping, grounds keeping, plant operations and maintenance, asset management, and laundry services to more than 6,000 corporations, health care, long term care and retirement centers, schools, college campuses, military and remote sites throughout North America. Headquartered in Gaithersburg, MD, Sodexho Inc. proudly serves as the official food service provider for the U.S. Marine Corps.