ISS Solutions upgrades Contact Center with new VoIP Switch
Langhorne, PA, October 30, 2005—ISS Solutions, a leading provider of custom Information Technology and Clinical Engineering lifecycle management, announced today it will add a Nortel Voice over Internet Protocol (VoIP) switch as part of a major upgrade to their contact center operations. The upgrade, which is scheduled for implementation in mid-October, will also include Nortel’s powerful Symposium call center application to harness the full capabilities of the switch.
The new VolP switch will give ISS Solutions more flexibility to offer client-specific solutions. For instance, the skills-based routing feature routes inbound calls to the most qualified, available client service representatives. A new, highly customizable call reporting system is also being introduced, which will record call information and enable management to increase responsiveness. The VoIP switch will grant ISS Solutions’ clients faster call resolution and better overall service.
Herb Viniarski, Director of Information Technology Services for ISS Solutions, commented, “We’re excited about the increased service and better reporting functionality that we’re now able to offer.” He added that the switch allows seamless call routing to off-site locations in the event of an emergency. “Our clients’ calls will be answered no matter the circumstances.”
ISS Solutions upgrades its contact center operations as part of their ongoing mission to provide exceptional technology lifecycle management. In addition to technical call center solutions, ISS Solutions offers network infrastructure development, network security systems, technology acquisition, asset management services, and clinical engineering equipment management.
About ISS Solutions
ISS Solutions, a Geisinger strategic affiliate, provides high quality, custom technology lifecycle management solutions to healthcare, government, education, and commercial clients in the Mid-Atlantic region. For more information, visit www.ISSsolutions.com or call ISS Solutions at 215-752-2221.
About Geisinger Health System
Geisinger Health System provides more than two million people in 38 counties in Pennsylvania a complete continuum of quality health care. The Geisinger Health System enjoys national recognition as a model for quality health service delivery and has been listed in Best Hospitals in America. For more information, visit www.geisinger.org.