The Power of Partnership: How our IT Partnership with Ingram Micro Helps You
How our IT Partnership with Ingram Micro Helps You
~ Ed Butler, Director of Business Development, IT Services
You’ve probably heard it a thousand times from your IT vendors…”We don’t have the resources to do that” or “We don’t have a technician in your area.” Fortunately, because of ISS Solutions’ partnership with Ingram Micro, you’ll never hear those words from us.
The Ingram Micro Service Network (IMSN) is a highly regarded service organization focused on helping Information Technology partners (like ISS Solutions) serve their clients better. IMSN does this by providing a national network of technicians and OEMs to fill the geographic service gaps that might otherwise be impractical for a regional IT services provider to fill.
In essence, IMSN becomes an on-demand extension of our business, so we’re prepared to serve your business in even the most remote geographies or under the most urgent circumstances.
Ingram Micro began back in 1979 as a consortium company bringing OEMs and IT service providers together to help the IT industry grow. In 1992, Ingram Micro expanded their offering with the introduction of the Ingram Micro Service Network. The concept was to pool partner company resources for the collective good of their respective clients.
Through IMSN, ISS Solutions expands and increases the geographic area for which we deliver services such as:
- Technical staff augmentation
- 24x7 technical support
- Application services
- Hardware and software support
- Installations, moves, adds, and changes (IMAC)
- LAN/WAN support
- Migration services
- Network design, integration, and implementation
- Remedial PC, printer, and server maintenance
- Security solutions
- Technology refresh services
- Wireless communication services
ISS Solutions has held a seat on the IMSN advisory board since it’s inception in 1992. Herb Viniarski, Director of IT Services for ISS Solutions, is our current representative. Viniarski commented on the value of our IMSN membership: “We immediately recognized the benefits of their service network. We’re an organization that never wants to say ‘no’ to our customers. Our participation in the network has helped us achieve this.” Viniarski went on to add, “The best things about IMSN are their geographic coverage and their dedication to quality.”
Authorizations and Satisfaction Ratings
IMSN partners maintain sales and service authorizations from industry leaders such as Apple Computer, Cisco, Citrix, Dell Computer, Epson America, Hewlett-Packard, IBM, Microsoft, Symantec, Toshiba America, VERITAS, and WatchGuard.
Adhering to strict guidelines for accuracy and response, IMSN requires members to maintain high customer satisfaction ratings. IMSN surveys customers within 72 hours of the conclusion of every service case. From that survey, response time and technical capabilities of service technicians are measured on a stringent five-point scale. Members must maintain baseline scores to continue to provide service through the network. IMSN continually exceeds customer expectations at a level that surpasses industry standards.
For more information about Ingram Micro and their service network, please visit www.ingrammicro.com.