Enterprise Service Management (ESM)

ISS Solutions Enterprise Service Management (ESM) Solutions

For over 25 years, ISS Solutions has overseen service desks for a range of clients. Our team will work with you to implement a comprehensive and easy to use service management system to assist your company as it strives for excellence.

  • We offer a complete service management platform tailored to your company‚Äôs needs that
    • Provides rapid deployment options for a quick setup and immediate results.
    • Includes incident, service catalog, problem, knowledge, and many other ITIL processes right out of the box.
    • Is extensible, easily customizable without a programmer, and can later be expanded to incorporate additional features and modules.
  • Our experienced ESM team
    • Has worked with many of the top call tracking systems.
    • Leverages decades of experience and knowledge of LEAN and ITIL methodologies to deliver effective solutions.
    • Is ready to guide you through a successful implementation.

Our most recommended service management platform is Ivanti Service Manager (formerly known as HEAT Service Management). The product includes many ITIL compliant processes and other features, such as a knowledge base, service catalog, voice integration, asset tracking, real-time reporting, and more, making it an effective and cost-efficient solution for your company. The features of Ivanti Service Manager allow us to help you extend beyond IT Service Management (ITSM) to Enterprise Service Management, supporting facilities, HR, and other parts of your organization with the same tools that you use for IT.

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